Why does Screen Time authorization appear?
Lights Out needs Apple’s Family Controls permission to schedule and apply the boundary you chose. The system sheet belongs to Apple and can only be approved on your device.
Support
Help with Lights Out
Help with your nightly boundary, Screen Time access, and Lights Out Complete subscription.
support@hayjournal.aiCommon questions
Why is protection off?
Open Lights Out and check the current permission state. If Screen Time access was revoked in Settings, authorize it again before activating your schedule.
How do I restore my purchase?
Open the Lights Out Complete screen and choose Restore Purchases. Use the same Apple Account that started the trial or subscription.
How do I cancel?
Manage or cancel Lights Out Complete in your Apple Account subscription settings. Access continues until the paid-through date.
Can I unlock early?
There is no early-unlock control inside Lights Out after cutoff. The owner of an individually managed iPhone can still revoke Screen Time permission in Settings.
Will an active session end if my subscription expires?
No. A protected interval already in progress finishes at your chosen morning time. A renewed entitlement is required before scheduling another night.